ReadOasis Step 2

What is good communication? Psychologist Albert Mehrabian researches three elements of communication: words, tone of voice, and body language. More interestingly, Mehrabian studied how people communicate feelings and attitudes. If your body language and tone of voice disagree with your words, listeners tend to believe your body and voice. Look at this conversation.

Mary (smiling): "John, how are you today?” John (with a sad face and voice): "I'm great, thanks." H...